Terms of purchase

Returns Policy
We are confident customers will be delighted with the quality of our products and photographs. Still, if for any reason a customer is not completely satisfied or feels the image quality is defective or damaged, the item(s) may be returned within 14 days of purchase in the original condition and packaging. After examination at the NiceSmile office, a replacement may be issued or a refund granted. We do not offer refunds for "accidental purchases" except where a family has paid for downloads multiple times.
We recommend customers take their package to the local Post Office counter and request a “Certificate of Posting” (a postcard showing our address that the Post Office will date-stamp for you). We can only accept responsibility for lost parcels if you are able to produce this.

Refunds and replacements
We offer a 14-day window during which a refund or replacement may be applied. This does not affect statutory rights. Customers must include their receipt with the returned products to show proof of purchase. Refunds or replacement is not offered for downloaded images

Returns may take up to 14 days to process.

If the product was purchased as part of a promotion (eg buy one get one free), We don’t guarantee customers will receive a full refund. It will depend on what items within the offer are returned.

All items should be posted back to the following address: PO Box 1667, Croydon CR9 1TY

We reserve the right to refuse a refund if the customer cannot provide proof of postage.
Please complete your address accurately as we charge an administration fee to repost wrongly addressed orders.
Returns Policy
We are confident customers will be delighted with the quality of our products and photographs. Still, if for any reason a customer is not completely satisfied or feels the image quality is defective or damaged, the item(s) may be returned within 14 days of purchase in the original condition and packaging. After examination at the NiceSmile office, a replacement may be issued or a refund granted.
We recommend customers take their package to the local Post Office counter and request a “Certificate of Posting” (a postcard showing our address that the Post Office will date-stamp for you). We can only accept responsibility for lost parcels if you are able to produce this.